Sears false advertising, what should I do?

by TaylorMiles

For Black Friday, Sears advertised a Samsung washer/dryer set for a small under $ 1000 for the pair. I sent my boyfriend there to buy that set while I stood in line at Walmart for a T.V. He got to Sears at 3am and was the 3rd person in line. He bought the pair but was told that they wouldn’t be in stock in anticipation of January, we were fine with that. Three days ago, the sales rep from Sears called us to say that we can’t get the set anymore because basically they sold more than they had. They offered another set for the same price but it’s less vital, it’s not the 4.0 that we wanted. My boyfriend went to Sears yesterday to speak to the administrator, he was told to wait, which finished up being nearly two hours. Then they said the administrator went home. We have been given the run-around from Sears. What should we do? Might I add again, my boyfriend was the 3rd person in line to buy the washer/dryer set, so basically they didn’t have the set to commence with.
For those that didn’t clearly read my details..I said that Sears intially said that the washer/dryer set would be delivered to us in January. Now they are saying that we can’t get the set period because they sold more than they have.

Answer by Joseph P
Forget about 3rd person in line and all that. You ordered the pair, right? You have a written order and receipt, right? That’s all you need. Make a copy of it. Send it to Sears main office (I reckon it’s Chicago – not sure). Attach your letter of complaint about the run-around you’ve gotten. And send it Certified Mail. Don’t threaten. Don’t signal defensive. Just question them to delight fill the order that they accepted. You’ll get your washer and dryer. Don’t wait to long to do this. The longer you wait, the harder it is to get the results that you want. The flunkies that have been charitable you the run-around know this.

Answer by Ed K
Dear Arma: Since you’ve already paid for what they said was available, nicely tell them (the district or zone administrator) in writing what has happened to you and that you want something comparable to what you bought, or an upgrade to something better.
I wouldn’t mention the 3rd-person-in-line stuff. Just hold your ground and tell them what you want and expect from Sears….and that anything less is NOT satisfactory.
Hope this helps….

Answer by njyogibear
Consumerist.com says:
To escalate a complaint at Sears past the completely a waste of time 1-800 digit, call 847-286-2500 and question for Mr. Lampert’s office (Ed Lampert is the chairman of the board). When the executive help picks up, tell them you want to file an “Executive Complaint.” Said the reader who submitted this tip, “A single call to this group is really well on my way to resolving a conundrum that 4 calls & 3 transfers at the 1-800-4-my-home line could not handle.” Don’t forget to be cool, professional, and succinct when you speak with them.

Answer by jordanemk
To start, that is not fake advertising. Second, they said they would have it in January…its not January yet. If you need to, call the company that makes the washer/dryer set. Don’t be impatient either. Things like this can be a pain. Really the only thing you can do is question for a refund…or sue them?

Answer by Mr. Bill
Sears is offering substitutions, although the two they suggest are not as nice as the Samsung you bought.

If you go to store or call the 800 facts, you’re going to get no everywhere. They will tell you take it or leave it and offer you a refund.

Going through the Executive Office is a excellent thought. One customer was able to get a $ 200 gift card for her stress, which she used to buy an upgraded washer and dryer set.

I would be nice, but firm and push my issue with the Execs.

Know better? Leave your own answer in the comments!

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The well renowned companies I am talking about have prices that fluxuate about each 6 months for the last 3 being going from a average low of about $ 10 a stock to a average high of $ 25 a stock. Right now they’re at about $ 8 a stock, so if I buy a 1000 stocks for $ 8000 if they bounce back up like they have been to about $ 23 a stock in 6 months couldn’t I sell my stocks for about $ 23000 making $ 15000 in a year?

Or is it hard to sell?
How much would I be charged in fees generally on a website like ameritrade.com or etrade.com.

Am I even making sense, because this is how I thought trades worked but I was told well renowned companies like Samsung, Sony, Google, Yahoo, etc aren’t excellent stocks to invest in.

Thanks

Answer by Ted
There is no guarantee that a pattern will continue.

The conundrum with well renowned names is that the familiarity might dazzle you and keep you from doing proper investigation.

Answer by All Talk Radio
I wouldn’t say it’s terrible but there are a few issues to watch for. 1) You tend to buy companies that you know with no regard for whether they are making money or will continue to make money 2) Everyone knows those companies so you’re not going to make alot of money. They have less risk but less reward. 3) [works with #2] You want to diversify your portfolio so when one area of investing is being hurt, you have the others to fall back on. If huge companies struggle (like right now), you have nothing to fall back on

Answer by Nemo
you should NEVER invest all your money in one stock

it is not terrible…it is risky..as their trade promote are very active, so prices may change many times

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