Samsung Blackjack II not recognized by Windows?

by . SantiMB .

I just bought a BJ II from AT&T. It has Windows Mobile 6 on the phone and ActiveSync 4.5 on the desktop. I am running XP SP2. When I plug my phone into the system using the provided USB cable, I get a Windows error saying that the device has malfunctioned.

Here is what I have done so far:
Uninstalled all of the USB ports and re-installed.
Un and re-installed the software
Added the phone to my firewalls
Tried all of the USB ports on my system.
Attempted the same install on my mainframe with the same results.

Any thoughts on how to resolve this issue?
It is the McAfee firewall. I shut it down and the devide connected. Now I just need to map out the McAfee piece.

Answer by Really Ancient Guy
Did you maybe miss the allow UBS connection option when you installed AS? If the connection setup in AS is ok, take the device to an AT&T store near you and let them try to troubleshoot it or just call AT&T support for exchange.
Hope that helps.

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There are many vital messages on my phone (HTC P3600 run on Windows Mobile 6.1 system), I want to back up them onto my pc? If so, how to do this and will I need third party software? Thanks for the detail steps!

Answer by Daniel
ActiveSync won’t backup your SMS messages, but…

Do you have the USB cable and the CD that came with the phone? There is a backup application on the CD that you can use to backup just about anything on the phone to your computer.

It might maybe work over bluetooth as well, but you will have much better results with the USB cable.

Answer by Melinda
Try Godsw SMS Transfer, the third party software to transfer SMS between windows mobile and pc.

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